At Rim Camping, we want to ensure that you are completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help.

Returns:

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
  • You will need to provide the receipt or proof of purchase.

Refunds:

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges:

  • If your item is defective or damaged, we are happy to exchange it for the same item. Please contact us at the details below to arrange an exchange.

Shipping for Returns:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items:

  • Some items are non-refundable and non-exchangeable. These include sale items, gift cards, and personalized items.

Contact Us:

If you have any questions on how to return your item to us, contact us at:

  • Phone: +13126486188
  • Email: [email protected]
  • Address: 3400 W Stonegate Blvd, Suite 101, Arlington Heights, IL 60005

We value your patronage and are committed to making your return process as seamless as possible.